01 / Rental administration
Tenant communication, maintenance coordination and monthly rental reporting for residential property owners in Ukraine. Every action leaves a dated entry you can open and check.
04 / Evidence
The same format arrives every month: rent collected, itemised expenses, tickets closed and net disbursement. Tenant and building identifiers are blocked out. Everything else stays as issued.
| Line | Category | Amount |
|---|---|---|
| 01 | Rent collected, tenant | 18 400.00 |
| 02 | Management fee, 8% of collected rent | -1 472.00 |
| 03 | Kitchen mixer tap replacement, ticket 2291 | -1 240.00 |
| 04 | Building invoice | -860.00 |
| 05 | Bank transfer fee | -35.00 |
| Net disbursement to owner, 06 Jun 2025 | 14 793.00 | |
Resolved3 tenant requests logged and answered within 24 hours. One repair dispatched only after owner approval.
Grey blocks are redactions of tenant and building identifiers. Figures remain as issued.
02 / Administration
Each workstream runs on a fixed cycle and leaves a timestamped entry you can inspect. Scope detail sits on the services page.
01
Every inquiry is answered in the channel it arrived through, then logged with the time it was received and the time it was answered. Escalations follow a written path instead of an informal phone call.
02
Each repair becomes a ticket with a category, a status and a named contractor. Work above your agreed approval threshold waits for your written go-ahead before it is dispatched.
03
One report per property, issued on the same date each month. Rent collected, itemised expenses by category, open tickets and net disbursement, all on a single page with the source figures shown.
Not included in any tier: tenant sourcing, debt collection, legal representation and an out-of-hours emergency line. Those exclusions are published in full on the services page.
03 / Administration
Every step leaves a written record you can inspect: an onboarding sheet, timestamped tenant messages, ticketed repairs, and an itemised statement.
We collect the mandate, title details, utility accounts and a dated photographic condition record. Access rules and your spending approval threshold are fixed in writing before the first tenant message arrives.
RecordSigned onboarding sheet with access rules and approval threshold.
Each enquiry, notice and rent reminder is answered in writing and saved with a timestamp. You receive a periodic digest instead of a forwarded message chain you have to reconstruct.
RecordTimestamped tenant communication log by channel.
Reported faults become tickets with a category, a priority state and a cost estimate. Anything above your threshold goes to you for approval before a contractor is booked.
RecordTicket trail with resolution state and invoice reference.
Income, itemised expenses, contractor invoices, ticket history and net disbursement are compiled and sent within five business days of month end.
RecordMonthly owner statement, dated and itemised.
06 / Fees
Three charges exist and no others: a monthly base fee per property, a commission on rent actually collected, and an approval threshold that keeps repair spending in your hands. Terms below are standard for one residential property in Ukraine.
| Item | Basis | Amount |
|---|---|---|
| Base administration fee | Per property, per month, invoiced whether or not the unit is let | UAH 1 800 |
| Commission | Share of rent actually collected and banked, nothing charged on unpaid rent | 8 % |
| Owner approval threshold | Repairs above this amount are quoted in writing and held until you approve | UAH 3 000 |
| Owner disbursement | Net of fees and approved expenses, sent by bank transfer | 5 business days |
| Notice to end the agreement | Written notice from either side, effective at month end | 30 days |
08 / Enquiry
Send the property address and we reply with the current scope, the base fee in UAH per property, and one redacted monthly report so you can inspect the format first.
Every tenant message we answer is logged with a timestamp. Owner enquiries receive a written reply within one business day.